Member/Donor Relations Manager

SUMMARY OF RESPONSIBILITIES: • Responsible for records management and database changes including configuration, maintenance, edits, global changes, updates, running queries, importing and exporting lists, and analyzing data as requested. • Processes new members and oversees annual renewals including coordination with mail house services. • Prepares, customizes and mails donation acknowledgement letters based on donor designations. • Assists in stewarding member and donor relationships including gift acknowledgement phone calls, follow up, resolving conflicts, providing support in person and via phone, and discussing/finalizing potential gift opportunities. • Generates accurate lists/reports for use in renewals, campaigns, mass mailings, and management analyses. • • Drafts, edits, prepares, and coordinates member and donor-related communication via eblasts, ‘Currents’ news magazine, social media, and website. • Supports member and donor engagement events including the annual gala.

Education/Experience: • Four-year college degree or equivalent combination of education and experience. • Minimum one-year related experience in similar role. Skills/Abilities • Computer skills to include proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint. • Experience working with databases (Raiser’s Edge preferred). • Experience with Galaxy, ImportOmatic, Tableau and/or Mail Chimp a plus. • Team player – ready and willing to help wherever needed or assigned. • Ability to work in a self-initiating business environment. • Ability to interact with a wide variety of individuals in a highly professional manner. • Excellent customer service skills. • Excellent verbal and written communication skills. • Excellent organizational skills and high attention to detail. • Ability to deal effectively with deadlines and time pressures. • Applicants must be able to pass a background check.

The USS Midway Museum is seeking two candidates to join our membership/development team who are interested in working in a highly collaborative, fun environment; who appreciate volunteer service and enjoy problem solving; and who are passionate about making an impact at work. A relatively young and small organization, the Midway provides an excellent opportunity for staff to experience ownership of their work and see immediate results of their efforts while also enjoying a balanced work/life. The Member/Donor Relations Managers perform a wide range of customer service duties in support of membership programs, donor relations and the Midway Foundation. Schedule is generally Monday – Friday, 8:30 am – 5 pm but must be flexible to work occasional nights and weekends for member/donor events.

Liane Morton