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 Job Title   Posting Date   Organization

Intake Specialist

  3/12/2019   San Ysidro Health
 Job Description        

Education Required: High School Diploma or GED equivalent. Certifications/Licenses Preferred: Relevant medical certification or licensure. Experience Required: 1 year of healthcare experience. 1 year experience working with/serving or taking care of seniors. 1 year of call center or telephone operator/receptionist experience. Preferred: Knowledge of word and excel Verbal and Written Skills Required to Perform the Job: Excellent communication skills. Bilingual (Spanish-English) required. Technical Knowledge and Skills Required to Perform the Job: Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and TruChart strongly preferred. Equipment Used PC systems and peripherals, telephone devices and other office equipment as applicable.

 

 Qualifications        

Position Summary: This position will work in a fast paced environment and is responsible for the initial screening and coordination of new participants to the San Diego PACE program. Responsible for working with the PACE Marketing Manager and Enrollment Supervisor to implement the programís intake, scheduling, rescheduling and cancelling of appointments for all San Diego PACE participants. This position will be responsible for greeting callers in a friendly and courteous manner that demonstrates a high level of commitment to our mission, gather all necessary information over the phone and answering questions while educating callers about available services. The Intake Specialist utilizes a team approach and works cooperatively to ensure that all calls are answered in a timely manner and demonstrate the highest level of service, compassion, empathy and dignity to all participants and customers

 

 Additional Information        

 

 Contact   Fax to:   Email Inquiries to:

Steven Diab

  (619) 662-4100   steven,diab@syhc.org

 

 

 
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