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 Job Title   Posting Date   Organization

Contact Center Supervisor

  3/7/2017   2-1-1 San Diego
 Job Description        

2-1-1 San Diego is currently seeking an experienced individual to fulfill the role of Contact Center Supervisor, responsible for supervising, monitoring, and coordinating the CSR, Community Connector, and Community Navigator positions within 2-1-1 San Diego. The Supervisor will work collaboratively with their peers and teams to provide high quality, person-centric service to the communities of San Diego and Imperial Counties. The Contact Center Supervisor serves as an active advocate in referral assistance for clients with complex needs. The Contact Center Supervisor understands and models the empathy, advocacy, cultural competency and follow-up service required to help clients access the services needed to build and sustain healthy lives.



-Bachelor's Degree or higher required. -Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology. -Knowledge of the basic disciplines underlying social work, such as psychology, sociology, and economics, as well as current trends in public health and welfare. -Knowledge of training, coaching and supervisory techniques. -In-depth knowledge of the principles of program planning and staffing. At least 4 years' experience supervising and managing a team to success. -Ability to instruct, direct, assess and evaluate employees and establish and maintain the confidence of team members. -1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, or charitable organization; call center experience a plus. -Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.


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