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 Job Title   Posting Date   Organization

Provider Enrollment Manager

  7/12/2017   IHSS Public Authority
 Job Description        

Under general supervision of the Deputy Director, provides guidance and supervision to the Provider Enrollment Team. Oversees the In-Home Supportive Services Individual Provider enrollment process. The Provider Enrollment Team enrolls caregivers into the IHSS program which is a program that can provide homemaker and personal care assistance to eligible individuals who are receiving supplemental security income or who have a low income and need help in the home to remain independent. The Provider Enrollment manager participates as a member of the Public Authority Management Team.ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. • Instructs staff in the interpretation and implementation of program rules, regulations and policies • Develops departmental goals & objectives and organizes staff to maximize efficiency and productivity • Develops new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed • Evaluates reports, decisions and department performance results in relation to established goals and communicates this information to Public Authority executive staff.



EDUCATION and/or EXPERIENCE Bachelor’s Degree in business, human resources, accounting or related field and three years supervisory experience, supervising a team composed of six (6) or more individuals. Education cannot be substituted for supervisory experience. KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Thorough knowledge of principles of supervision and management • Excellent verbal and written communication skills • Proven ability to deal positively with a wide range of people and personalities and handle tense situations in a diplomatic fashion


 Additional Information        

• Conducts performance reviews of direct reports and approves reviews of indirect staff prepared by Supervisors • Prepares correspondence and complex reports • Hires and trains staff; plans, assigns, and directs work • Establishes and monitors work quality and performance standards


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Eva Miranda

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