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 Job Title   Posting Date   Organization

Residential and Hotline Services Manager

  5/21/2020   Center for Community Solutions
 Job Description        

Schedule shelter/hotline staff to ensure seamless 24-hour trauma-informed service provision.Provide back-up coverage for shelter/hotline when full-time or relief staff is not available. Recruit, Hire, train, supervise, and evaluate all Project Safe House shelter/hotline staff.Share after-hours on-call leadership duties on a rotating basis with other management staff. Provide ongoing training and supervision to ensure residential/hotline staff effectively provide shelter assessments, intakes, comprehensive client advocacy, psycho-education, crisis intervention, safety planning, information and referral, and facilitation of client-centered problem solving.Conduct and document collaborative one-on-one supervision of Project Safehouse and Hotline staff to assess and improve work performance, identify training needs, professional development goals, and to assist with trauma stewardship needs.



Education: Minimum bachelor’s degree in social work, counseling, criminal justice, public health, or equivalent combination of education and related experience. Experience: Minimum of two years’ program management, contract, and budgeting experience. Minimum one year direct services experience with sexual assault, domestic violence, child abuse issues, family violence intervention, client services, and/or crisis intervention.


 Additional Information        

$52,500/annual salary •Health insurance •Dental insurance •Vision insurance •401k Match •FSA •Paid time off • Paid Holidays


 Contact   Fax to:   Email Inquiries to:

Jenna Jones

  (858) 272-5361 is a service provided by Nonprofit Management Solutions.
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