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 Job Title   Posting Date   Organization

Bilingual Neighborhood Navigator (Case Manager)

  3/23/2020   SAY San Diego, Inc.
 Job Description        

SAY San Diego is currently looking for a Bilingual Neighborhood Navigator (Case Manager)for our Neighborhood Networks program! POSITION PROFILE: The Neighborhood Navigator (Case Manager) provides intensive case management to adults aged 18-64 with chronic health and behavioral health conditions. Main duties include conducting personal health assessments, guiding individuals in developing personal healthcare plans and goals, and connecting individuals to resources and support in the community, all with the goal of improving overall health outcomes. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Serve as a community-based advocate and resource for health plan members, using knowledge of the community and resources available to engage and assist them in managing their healthcare and social needs. Contact eligible Health Homes clients to conduct initial intakes and set up in-person meetings in the most easily accessible setting for members, such as their homes or other community locations. Work with clients to perform a Health Risk Assessment and create a Health Action Plan. Provide non-clinical paraprofessional duties in the field, including: empowering clients by helping them navigate and maximize their health plan benefits, conducting health promotion and self-management training, monitoring treatment adherence (including medication), scheduling appointments with providers, arranging transportation for healthcare visits, getting prescriptions filled, and following up with clients on missed appointments. Engage clients with motivational interviewing and trauma-informed care practices. Assist clients in accessing social services such as community-based resources for housing, food, employment, etc. Conduct ongoing or telephonic and/or in person outreach visits with clients as needed. Guide clients to maintain Medicaid eligibility and other financial resources as appropriate. Advocate on behalf of clients with health care professionals and work with medical facility/hospital staff to ensure smooth and well supported transitions in care.



QUALIFICATIONS (Education, Experience and Certifications): Bilingual in English and Spanish required. Minimum of one year of experience providing case management/case work services to underserved or special needs populations with varied and complex health, behavioral health, economic and educational circumstances. Personal experience living or working in community to be served, including awareness of available resources, community conditions, barriers, and assets. Experience working in a health care setting preferred. Access to reliable transportation and willing to use it for job-related tasks. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge and experience working with minority populations. Possess and maintain positive and supportive relationships with coworkers Be able to maintain accurate knowledge about the agency, its programs and service. Accurately represent the agency to and maintain positive working relationships with the general public, clients, funding sources, government bodies, etc. Communicate positive and negative feedback from the community through your supervisor to management. Utilize appropriate opportunities to purse positive public relations for the agency.


 Additional Information        

Pay Rate: $18.00 - $20.00 per hour *This is a full-time position working 40 hours per week. **Pay depends on verifiable education and work experience. ***Excellent benefits including: medical, vacation, and sick accrual. HOW TO APPLY: Please visit us at Here you will be able to access our SAY Career Center to register and submit an application online. Please apply to Requisition ID# 1247. (NO PHONE CALLS PLEASE AND EMAILED OR FAXED APPLICATIONS WILL NO LONGER BE ACCEPTED). SAY San Diego has been selected as a Top Workplace Award winner for 2013, 2014, 2015, 2016, and 2017, qualifying SAY as one of the best places to work in San Diego, based on employee surveys. SAY San Diego is an EOE. SAY San Diego, a great place to work!!!


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Krystle Llanto

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