Health Navigation Specialist

•Provides empathic, responsive, and relevant telephonic responses to calls made to the First 5 San Diego and San Diego County Perinatal Care Network warmlines. • Performs in-depth screenings and assessments, collects client information, and sends information via direct referral (if applicable) to most appropriate community service. •Provides application assistance for public and community services. • Collaborates with team, direct supervisor, and clinical supervisor to assist with treatment planning, problem solving, and advocacy for clients with complicated housing needs who are lacking resources. •Identifies and creates case plans for clients and navigates work with clients based on 14 different social determinants of health. •Participates in weekly meetings with the Navigation Team and other health-related trainings.

•Bachelor’s degree in behavioral or social science field is required. An Associate’s degree combined with at least two years’ relevant experience may be substituted. If no degree, at minimum, qualified candidate must possess at least three years’ experience working in a call center. •Bilingual English/Spanish preferred. Please note that Spanish fluency test will be administered if applicable. •One year of Information & Referral experience, or extensive knowledge of health services available in San Diego County required. •Must possess excellent client relations/customer service skills. •Previous call center or heavy telephone work strongly desired. • Demonstrated ability to work with vulnerable populations including people experiencing crisis •Motivational interviewing and strengths based approach skills strongly desired. •Ability to multi-task in a fast-paced environment, with prompt attention to client’s needs.

To view the full job description and application, please refer to the link below: https://211sandiego.applicantpro.com/jobs/

Claudia Esteban