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 Job Title   Posting Date   Organization


  2/19/2021   Mama's Kitchen
 Job Description        

The Bilingual Client Services Assistant registers clients referred to Mama’s Kitchen by case managers or healthcare providers in accordance with all funding requirements and Mama’s Kitchen policies and procedures for all meal services (home delivered meal and pilot programs). The Bilingual Client Services Assistant maintains the client profile data base used to produce the daily meal count, special diet requirements, and monthly date required by Mama’s Kitchen and funding sources.



1. 4-year college degree or 2 years of experience in social services. 2. Bi-lingual (English/Spanish) required. 3. Good organizational skills 4. Experience working with people with mental health or substance use issues preferred 5. Computer literate 6. Must be dependable and self-motivated 7. Ability to learn new software applications 8. Good communication skills and diplomacy interfacing with staff, clients, volunteers, and donors. 9. Professional 10. Experience in working with a diverse group of people 11. Ability to work in multi-person multi-activity space. 12. Ability to lift 50 pounds. 13. Must have valid California Drivers License, dependable car, clean DMV record, and proof of insurance.


 Additional Information        

Primary Responsibilities: 1. On a daily basis, update all client record changes, dietary changes and restrictions. 2. Register clients and dependents for meal delivery in accordance with agency and all funding source policies and procedures. 3. Maintain all client data required by Mama’s Kitchen and their funding sources 4. Monitor client compliance in regard to stopping and starting meals in accordance with Mama’s Kitchen policies and procedures. 5. Maintain relationships with case managers and health care provider referral sources to ensure client documentation is current, educate them on services of Mama’s Kitchen, and accept new referrals. 6. Ensure the timely delivery of microwave ovens and/or food choppers to clients. 7. Notify clients of any changes to the standard meal delivery schedule. 8. Prepare and maintain welcome packet and other forms for new clients. 9. Analyze client data to identify, project, and recommend program changes needed in client services. 10. Answer phones


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Kelly Sherlock

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