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 Job Title   Posting Date   Organization

Advocacy/Case Management Intern

  12/14/2018   Alliance for African Assistance
 Job Description        

The intern will assist the program coordinator with carrying out day-to-day operations for the Utility Advocacy Program (also known as the California Public Utilities Commission’s TEAM/CHANGES program). • The advocacy specifically focuses on consumers of telecommunications and utility companies and provides consumer advocacy to limited English proficient individuals and other often mar-ginalized groups. • The intern will be responsible for assisting with client cases, consumer education, and marketing and outreach efforts. Description of Duties Performed As Utility Advocate you will: • Call utility companies on behalf of the client, resolve their bill issues/disputes, and find every discount and incorrect charge possible on their client’s bills to ensure they are paying a fair amount on their bills. • Community outreach and seek partnerships with organizations to find potential clients. • Attend community events to educate and outreach to potential clients.



Commitment: This position requires a minimum of 4-10 hours per week, for a commitment of at least 3 months. Weekly time commitments are based on availability. Qualifications • Enjoy speaking to large crowds, networking, and outreach • Excellent phone demeanor and present themselves professionally in business meetings • Knowledge of San Diego, where and how to do outreach in this community • Detailed, thorough, and deadline oriented • A passion for serving refugees, immigrants, seniors, and limited English proficient individuals and other often marginalized and underserved groups. • Ability to juggle multiple responsibilities, and work in a goal-oriented team. • Skilled in Microsoft Office, Google Drive, and working with databases. • Excellent English writing ability. • Bilingual in Arabic, Farsi, Spanish, or other major language is a plus, but not required.


 Additional Information        

The Alliance for African Assistance assists refugees, immigrants, the economically challenged and underserved to become self sufficient members of their communities. In the United States, we help newly arrived refugees in the San Diego area adjust to American life and culture. In Uganda, we provide educational scholarships to children with limited opportunities. To Apply: Please send an email to with your updated resume and a short descrip-tion about why you’re interested in the position. BENEFITS: While internships are unpaid, this position offers insight into the operations of a non-profit organization and valuable teaching experience to enhance your resume. The Advocacy Intern will have the opportunity to gain professional and personal growth as a vital contributing member of AAA. Website: ALLIANCE FOR AFRICAN ASSISTANCE IS AN EQUAL OPPORTUNITY EMPLOYER HELPING REFUGEES FROM ACROSS THE GLOBE AND UNDERSERVED


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Sarai Coughlin

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