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 Job Title   Posting Date   Organization

Visitor Experience Associate

  12/6/2018   Timken Museum of Art
 Job Description        

• Complete daily visitor experience and installation set up and strikes including AV equipment and signage. • Greet visitors, answer questions, and assist with backpack and water bottle collection. • Monitor and assist visitors in the museum gift shop and ring up sales. • Organize, clean, and restock gift shop as necessary. • Liaison with guards regarding security issues. • Maintain museum supplies.• Screen telephone calls and respond promptly. • Facilitate security procedures for visitor sign in and identification. • Monitor outdoor facilities, sweeping and cleaning per schedule and as needed. • Provide timely communication with administrative office regarding tours, docents, donors and any security issues. • Act as liaison between museum and administrative staff. • Document visitor feedback, questions and suggestions. • Assists in setting and striking of furniture and equipment for special events.

 

 Qualifications        

The position requires a highly-detailed professional with at least two years of successful nonprofit experience, preferably in a museum/cultural institution. Excellent problem-solving skills and the ability to work independently. Experience working with volunteers and inters preferred. Knowledge of retail and merchandising strongly preferred. Must work effectively in a fast-paced team environment and adjust quickly to changing priorities. Basic copyediting skills are preferred. Computer literacy with knowledge of Adobe Photoshop and Microsoft Office suite are preferred. Bachelor's degree required.

 

 Additional Information        

Under the supervision of the Operations Manager, Visitor Experience Associate is a part-time position responsible for delivering a world-class museum experience to more than 250,000 museum visitors annually. Visitor Experience Associates are responsible for fulfilling an array of job functions in a friendly, positive manner, including welcoming and orienting visitors; crowd/access control and queue management; selling products, memberships, and event tickets; providing visitor information and way-finding assistance; administering and orienting visitors to the Museum’s mobile app tours; and providing customer service support by telephone. The Visitor Experience Associates also plays a key role in the implementing the museum's data-driven focus on audience engagement. To apply, please email your resume, cover letter, and 3 references to rkingnovara@timkenmuseum.org. No phone calls please.

 

 Contact   Fax to:   Email Inquiries to:

Robin King Novara

  (619) 531-9640   rkingnovara@timkenmuseum.org

 

 

 
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