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 Job Title   Posting Date   Organization

Integrated Services Intake Specialist

  1/11/2019   Community Resource Center
 Job Description        

Summary: Under the direct supervision of the Integrative Services Program Manager, the Intake Specialist is responsible for the day-to-day reception and intake duties of the Community Resource Center (CRC). The Intake Specialist is responsible for providing administrative and clerical support to the Integrative Services staff, facilitating the intake process for the Integrative Services Department and the Food and Nutrition Department, maintaining confidential participant data and filing system and coordinating non-case management related direct participant services such as benefits enrollment assistance and mail services, maintaining the intake appointment calendar as well as ensuring participants are connected to the proper staff for appropriate service delivery.



Requirements: •Minimum of one years’ experience in Human Service or non-profit field working with diverse population strongly preferred. •Minimum of two years’ experience in word processing, data entry, database management, and use of all MS Office software (Word, Access, Excel, Outlook, Publisher and File Maker Pro required. Strong customer service, phone, and office management skills and ability to multi-task in a busy office environment a must. •Bilingual in Spanish/English required. •Ability to maintain a solution-focused, professional, compassionate attitude during difficult situations •Ability to collect, analyze, prioritize and communicate information effectively with an attention to detail; excellent written and verbal communication skills required •MS Office expertise: Word, Excel, PowerPoint, Outlook Physical requirements: •Office environment: keyboarding, mousing, computer use. Other physical requirements involve walking, stair climbing, lifting, of up to 25lbs.


 Additional Information        

Essential Functions and Responsibilities: •Provide reception duties, resource guidance, emergency services, basic crisis intervention and eligibility screening for participants, callers and visitors requesting assistance via CRC’s Integrative Services, Food and Nutrition, Domestic Violence and Counseling Programs and maintain an ongoing and accurate understanding of the basic eligibility requirements for each •Answer and screen telephone calls, IS Front Desk phone messages and IS Intake emails and walk in traffic and direct visitors to the appropriate staff. •Complete Initial Intake paperwork with Integrative Services and Food and Nutrition Center participants and make copies of documents for participants waiting to meet with Case Manager for assessment. •Oversee benefits enrollment application assistance program; determine preliminary eligibility, schedule appointments, collect and process documentation, communicate with County of San Diego workers and San Diego Hunger Coalition staff, provide paper application assistance and necessary application follow-up support and ensure timely documentation of participant information •Oversee mail services program •Maintain Integrative Services Intake calendar and appointment scheduling •Order, inventory and ensure availability of office supplies for Integrative Services department •Maintain cleanliness and organization of Integrative Services waiting room, Computer Lab, Front Desk and file/copy area. Ensure that CRC and appropriate referral collateral are available to participants waiting for service. •Other duties as assigned


 Contact   Fax to:   Email Inquiries to:

Julie Eyre

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