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 Job Title   Posting Date   Organization

Volunteer Income Tax Assistant (VITA Volunteer)

  12/2/2019   Interfaith Community Services
 Job Description        

* Attend new and/or refresher tax law training as needed, including training on the use of electronic filing software. It takes approximately 20 - 25 hours of training to become certified. * Successfully pass a test on required tax law knowledge. * Maintain confidentiality of client information. * Interview clients regarding all income, deductions and allowable credit(s). * Provide high-quality assistance to all taxpayers. Directly prepare taxpayerís return based on information provided by taxpayer and answers to tax related inquiries. * Prepare only those tax returns for which you are trained and certified to do. * Prepare tax returns using electronic filing software. * Ensure no compensation of any kind is accepted for the volunteer services provided. * Ensure onsite quality review is performed on completed returns prior to being returned to customer. * Ensure a copy of the completed return is provided to the taxpayer. * Maintain accurate file notes and ensure the highest standards o



* Must clear criminal background check. * Established experience in customer care/client relations required. * Excellent verbal and written communication skills including math, vocabulary, grammar and spelling in English. * Proven interpersonal skills with the ability to easily work with a diverse population. * Demonstrate poise, tact, diplomacy and empathy when working with clients and visitors. * Ability to establish quick rapport with clients. * Absolute solid values: honest, loyal, hardworking, and sincere. * Accomplish assignments successfully through your professionalism, leadership skills, wisdom, initiative, good judgment, and strong attention to detail. * Proficient with computer applications.


 Additional Information        

Welcome 2020 with your New Year's resolution to volunteer! Bring your love of numbers and people together by volunteering to prepare tax returns for those with limited incomes. Your help will enable taxpayers to receive proper tax credits and refunds, to their delight! Volunteering with the VITA program is unexpectedly rewarding. The people we serve are extremely grateful for the gift of your time and effort. Now thatís how to make a difference! VITA volunteering is an advantage to have on your resume, is an opportunity for volunteers wanting direct client contact, and provides immediate gratification... Think how fun it is to tell someone who didn't expect it that they will receive a refund!


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Cindy Do

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