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 Job Title   Posting Date   Organization

Visitor Services Associate Lead

  3/1/2021   San Diego Natural History Museum
 Job Description        

The San Diego Natural History Museum Visitor Services department is seeking an experienced, full-time Visitor Services Lead to provide superior customer service to Museum guests, assist guests at our Admissions Desk, 3D Theater, Museum and exhibit entries while also providing guidance and support to Visitor Services staff. Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates must be trustworthy, professional, and positive at all times as this position is primarily focused on providing an interactive guest experience while leading a team of Visitor Services Associates. This position requires Friday through Tuesday availability as well as holiday availability. The San Diego Natural History Museum is not open on Thanksgiving or Christmas Day.



3+ years of customer service experience 3+ years of credit card/cash handling sales 1+ years of coaching or leading other associates CRM database and/or ticketing software knowledge required o Altru experience preferred Intermediate Microsoft Office skills Strong math aptitude Comfortable with public speaking and leading a small group Comfortable dealing with a wide array of guests and customer service situations


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Ingrid Garcia

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