On the Go – Transportation Reservationist

Position Type: non-exempt, 37.5 hours per week, one day per weekend and occasional holidays. Typical schedule is weekdays 11:00 am to 7:00 pm, Saturday and Sunday 8am – 1pm. Pay Rate: $ 16.00/hour Benefits: Benefits for this position include mileage reimbursement, medical, dental, vision, life insurance, flexible spending account, 401(k) plan and generous time off benefits. Position Overview On the Go: Transportation Solutions for Older Adults seeks a Full Time Reservation Agent who is responsible for providing comprehensive administrative support to the On the Go program. This position is currently remote work during COVID-19. Regular tasks include (but are not limited to): • Answering phones, providing customer service and addressing client ride requests • Scheduling of multiple transportation options • Coordinating and monitoring specialized dispatching software speaking with both drivers and riders • Assisting in tracking program information in Excel

• Two years of experience in a high call volume/customer service environment preferred • Education or work experience sufficient to fulfill all functions of the position. Background in older adult services preferred. • Intermediate computer proficiency is required including use of Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher). • Ability to multi-task, strong organizational skills, and the ability to maintain confidentiality are essential. • Ability to type 40 WPM and perform 10-key data entry. • Excellent telephone and oral communication skills. • Ability to work effectively in high-stress situations • Ability to work with people from, and within the context of, a variety of cultures in a respectful, culturally sensitive manner; particularly, a comfort and desire to communicate with older adult populations. • Completion of all tasks with a high degree of accuracy and in a manner to meet deadline and compliance requirements

Contact Information To apply, please submit your cover letter and resume on the following link; https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=3414512 Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided). About Jewish Family Service of San Diego Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For nearly 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

Leatha Medina