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 Technology
 Job Title   Posting Date   Organization

IT Support Specialist

  1/19/2018   San Ysidro Health
 Job Description        

Responsible for providing support to end-users on hardware, software and network related problems, questions and use. Provides phone and in-person support; and walks the user through a series of steps to determine problem; classifies level, priority and nature of problem. If not able to diagnose problem and/or problem requires physical interaction with end-user, dispatches field support specialist or escalates to appropriate team as needed. Opens, tracks and closes tickets; ensures problem ownership and promotes end-user satisfaction.

 

 Qualifications        

Education & Experience:  Degree in a computer technology field preferred.  Two plus years of experience and/or training; or equivalent combination of education and experience.  Experience supporting Electronic Health Record, Electronic Medical Record, Electronic Practice Management systems is a plus. Certifications/Licenses Preferred: California Driver license, A+ Certification, Microsoft Certified Professional, ITIL Foundation Technical Knowledge: Experience working with enterprise ticketing system, Active Directory, Microsoft Windows XP/2003/2007, VPN, Exchange, MS Office Suite, Windows operating systems, enterprise phone system.

 

 Additional Information        

If interested please send your resume to vanesa.valdivia@syhc.org

 

 Contact   Fax to:   Email Inquiries to:

Vanesa Valdivia

  (619) 662-4100   vanesa.valdivia@syhc.org

 

 

 
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