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 Job Title   Posting Date   Organization

IT Support Specialist

  6/19/2019   San Ysidro Health
 Job Description        

Responsible for providing support to end-users on hardware, software and network related problems, questions and use. Provides phone and in-person support; and walks the user through a series of steps to determine problem; classifies level, priority and nature of problem. If not able to diagnose problem and/or problem requires physical interaction with end-user, dispatches field support specialist or escalates to appropriate team as needed. Opens, tracks and closes tickets; ensures problem ownership and promotes end-user satisfaction.



Education & Experience: Degree in a computer technology field preferred. Two plus years of experience and/or training; or equivalent combination of education and experience. Experience supporting Electronic Health Record, Electronic Medical Record, Electronic Practice Management systems is a plus. Certifications/Licenses Preferred: California Driver license, A+ Certification, Microsoft Certified Professional, ITIL Foundation Technical Knowledge: Experience working with enterprise ticketing system, Active Directory, Microsoft Windows XP/2003/2007, VPN, Exchange, MS Office Suite, Windows operating systems, enterprise phone system.


 Additional Information        

If interested in the position, please contact me at


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Vanesa Valdivia

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