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 Job Title   Posting Date   Organization

Systems Administrator, Help Desk Tier II

  11/19/2019   Community HousingWorks
 Job Description        

Community HousingWorks has a full-time opportunity in our growing IT department for a Systems Administrator/Help Desk Technician to monitor, troubleshoot, implement, and support technical systems and operations, and provide help desk support. The position applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues as part of our overall effort to provide the highest quality service in support of the organization's operations. The IT department ensures adherence to standards for identity and access profiles across systems such as Active Directory, Office 365, and file sharing, as well as other specialized applications such as Salesforce, SharePoint and Efforts to Outcomes (ETO) database.



Two-year degree or equivalent education in systems administration, network administration or related. Certifications such as A+, Net+, Sec+ or MCSE strongly preferred but not required 2-5 years' experience in a Network/Systems Help Desk role Strong knowledge and experience with Windows, Windows Server, and application virtualization technologies and methodologies (Hyper-V, VPS, etc) Strong experience administering Active Directory, DNS, DHCP, group policies and other core protocols Advanced knowledge of network and PC operating systems Strong grasp of current network hardware, protocols, and standards Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products Demonstrated ability to teach and communicate effectively regarding system and data needs with diverse users with a wide range of users with wide range of computer and analytical skills Professional, quick to respond and solutions-based customer service approach


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Ebony Pearcy

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